By proceeding with your purchase at checkout on the thesmilingwillow.com website ("Service") operated by The Smiling Willow ("we", "us"), you agree to these Terms and Conditions ("Terms"). If you disagree, please do not complete your purchase.

1. Products

We sell handcrafted pottery. Each item is unique and sold "as is," with slight variations due to it's a handmade nature. We aim for accurate product display, but cannot guarantee exact color/texture representation on your device. Products are also sold at markets, we strive to keep inventory up to date, but if the item is no longer available a refund will be issued.

2. Pricing and Payment

Pricing: Prices are in USD, subject to change. Taxes, shipping, and handling are extra and shown at checkout.

Online Payments: We accept payments via credit cards and Stripe. You confirm your right to use the payment method and that your information is accurate.

Payment Security: We use secure third-party gateways; we do not store your full payment details.

Confirmation: You'll receive an email confirmation after successful payment.

3. Orders & Shipping

Acceptance: Order confirmation doesn't guarantee acceptance. We can accept or decline orders.

Cancellation: Contact us at [email protected] to cancel before shipping. Shipped orders cannot be canceled.

Shipping: We ship via USPS. Options and costs are at checkout. Orders ship within 5 business days.

Address & Risk: You are responsible for a correct shipping address. Risk of loss transfers to you when we deliver to the carrier.

4. Returns and Refunds

Returns: Due to the "as is" nature of our products, all sales are generally final. Returns are only accepted if an item arrives damaged or defective.

Damaged Items: If an item arrives damaged, contact us immediately at [email protected] with photos of the item and shipping box. We will arrange refund.

Refund Process: Approved refunds are processed to your original payment method within 5 business days.

5. General

Intellectual Property: Our Service and its content are our exclusive property.

Limitation of Liability: We are not liable for indirect damages related to your use of the Service.

Governing Law: These Terms are governed by the laws of Hawaii, United States.

Changes: We may modify these Terms at any time. Continuing to use the Service after changes means you accept them.

6. Contact Us

For questions about these Terms, contact us:

Email: [email protected]

Website: thesmilingwillow.com